Introduction
Mattercrafted 3D Ltd, trading as Mattercraft 3D ("we", "us", "our"), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.
Contact Details
Mattercrafted 3D Ltd t/a Mattercraft 3D
9 Newark Road, New Ollerton, Newark, Nottinghamshire, NG22 9PZ
Company Number: 16720242
Email: [email protected]
Data We Collect
- Name
- Email address
- Phone number
- Billing and shipping address
- IP address and technical data
- Usage data
- Marketing preferences
- Uploaded 3D design files
How We Use Your Data
- Provide quotes and fulfil 3D printing services
- Communicate regarding enquiries or orders
- Process payments via third-party providers
- Deliver orders
- Improve our website and services
- Send marketing communications (with consent)
- Comply with legal obligations
Legal Basis
- Contract
- Legitimate interests
- Consent
- Legal obligation
Payments
We do not store or process payment details. Payments are handled securely by third-party providers such as Stripe.
International Transfers
Some services we use may process data outside the UK. Appropriate safeguards are in place.
Uploaded Files
We treat uploaded 3D files as confidential.
- Used only for quotes and fulfilment
- Not shared with third parties unless required
- Used for marketing only with explicit consent
- Stored only as long as necessary
Data Retention
We retain data only as long as necessary for business and legal purposes.
Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Restrict processing
- Data portability
- Withdraw consent
Email: [email protected]
Data Security
We implement appropriate measures to protect your data.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Complaints
You can contact the Information Commissioner’s Office (ICO) if you have concerns.