Introduction
These Terms and Conditions govern your use of our website and services.
By using our services, you agree to these terms.
Business Information
Mattercrafted 3D Ltd t/a Mattercraft 3D
9 Newark Road, New Ollerton, Newark, Nottinghamshire, NG22 9PZ
Company Number: 16720242
Email: [email protected]
Services
We provide custom 3D printing services based on files submitted by customers.
Quotes are provided based on the information and files supplied.
Orders & Quotes
- All quotes are valid for a limited time
- Orders are confirmed once payment is received
- We reserve the right to refuse any order
Payments
Payments are processed securely via third-party providers such as Stripe.
Full payment is required before production begins unless agreed otherwise.
Delivery
- Delivery times are estimates and not guaranteed
- We are not responsible for courier delays
- Risk passes to the customer upon delivery
Refunds & Returns
Refunds may be provided where products are defective or not as described.
Due to the custom nature of 3D printing, returns may not be accepted unless faulty.
Customer Files & Intellectual Property
- You confirm you have the right to use any files you upload
- We do not claim ownership of your designs
- Files are treated as confidential
- We will not use your files for marketing without permission
Liability
We are not liable for:
- Errors in files provided by customers
- Design flaws or structural weaknesses
- Indirect or consequential losses
Product Use
Customers are responsible for ensuring that printed parts are suitable for their intended use.
We do not guarantee fitness for any specific purpose unless explicitly agreed.
Termination
We may suspend or terminate services if these terms are breached.
Governing Law
These terms are governed by the laws of England and Wales.
Changes to Terms
We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.